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Shipping Policy

Thank you for your purchase from Restroom Direct. We carry a large stock of the products that we offer.  For in-stock orders received before 2:00 PM Eastern time, we ship the same day.  If you order after that time, we might still be able to get the item out, so please call to discuss.   Shipping times such as overnight and 2nd day include business days only. Weekends and holidays are not counted and your product is normally not delivered on Saturdays unless specifically requested.  Saturday shipping may cost more and is normally only available for home delivery.  
 
  Restroom Direct warehouse
While we stock almost all of the items that we sell, we may drop-ship items  that are less popular, customer-made or out of stock directly from the manufacturer.  This may add time to the delivery.  If you have ordered something that is not available for immediate delivery, we will let you know.  Our customers are usually pleased with the speed of our service and the level of communication. 
 
Restroom Direct uses FedEx for most shipments. Our default receipt states that you will be receiving your order via FedEx. Please note, however, that some orders may ship using different services such as UPS, USPS etc.  We may choose to drop-ship some orders directly from the manufacturer or a third party provider in order to best service you. 

We require that all home shipments with a value over $1750 be signed for by a person.  All business shipments of any value must be signed by a person. If you are not on location to sign for a package, it is your responsibility to work with the delivery company to arrange for re-delivery or you can call us to have it shipped to a FedEx location for pickup there - if that is an option.  

The terms of our sales are FOB, origin, meaning that ownership passes to the customer at the time of shipment and the customer accepts all responsibility for lost or damaged shipments.

Freight  Some of our items may be shipped to you using a freight service.  In these instances, it is your responsibility to tell us if there are any restrictions for receiving freight / pallet shipments at your location.  If you do not have a loading gate or a forklift, or if there will not be someone available to receive the goods at any particular time, we will need this information so that we can advise the trucking company accordingly.  If a truck has been sent to your location and it is forced to reschedule due to insufficient access or because no one was available to receive the shipment, there will be a fee imposed by the trucking company that will be billed to you, the customer.  These fees are typically $75 to $125.   

Damaged Goods  It is the receiver's responsibility to check for damage before signing for the package(s).  If damage is found, the receiver must report this with the driver.  Restroom Direct will not take responsibility for shipping damage that has not been reported in writing before the driver has left.  In some cases a claim may still be made within 3 days of shipment, but claims will not be recognized later than that.  Please take good pictures preferably showing the items damaged in the boxes and call us or the manufacturer to report the damage.  Products that are damaged or faulty not in relation to shipping may be covered under warranty but still must reported immediately.

Free Shipping   "Free shipping" applies only to the lower 48 US States or to the European Union in the case of products marked specifically with free shipping for Europe.  Free expedited shipping codes for specific products are only valid for those products and may not be used for other items.  

Shipments to Hawaii and Alaska
  If shipping to Alask or Hawaii we normally list 2nd Day Air as the primary or only shipping method, as this is the most cost effective and timely way to get you your items and because, well, it's hard to ship via Ground across an ocean.  However, some items cannot be shipped via Air because of the size of the item or other factors.  In those cases, even though you have selected 2nd Day Air as your shipping method, we may have to ship your order by ground, freight or boat, which would take significantly more time.  If you have any questions, please call us before your order so that we can confirm the shipping method.  

Shipments to Canada
  All shipments in to Canada are sent DAP which means the recipient will be responsible for all duties and taxes. Typically these are collected at time of delivery.

Shipments to Other Countries  Unless specifically noted, all shipments to destinations outside of the US or Canada are shipped CIF or DAP.  This means that Restroom Direct is only responsible for the Cost of the materials sold, Insurance for the value of the merchandise during shipment and Freight.  The customer will be responsible for clearing the product through customs and any duties or taxes that might be necessary.  Note that warranties on products shipped outside of the US may not apply.  If warranty work is necessary, the customer may be responsible for shipping the items back to Restroom Direct so that Restroom Direct can perform the warranty work, and also back to the customer once the work is complete.  


Payment Policy

All prices shown at Restroom Direct are in US Dollars.


Credit cards
  We accept Master Card, Visa, Discover and American Express.  If you are paying with a non-US credit card, the actual charge will depend on your bank's exchange rate.  (However, we may require a wire transfer for foreign transactions.)  Your card will be charged at the time of the order, not at the time of shipment, so that we can reserve your item(s) for you during the processing period.  

PayPal  Paypal is accepted. 

Wire Transfers  Please call us or email accounting@berls.com for wire transfer instructions.  
 
Check  If you choose to pay by check we will ship your items only after your check has been received, cashed and cleared.  Please include a copy of your order when mailing checks.  You may use ACH (below) in order to get your check to us faster.  

ACH   To save the time it would take to send us a check by mail, you can pay through your checking account using ACH transfer.  Please call us or email accounting@berls.com to request an ACH authorization form.  Most of the information required, such as the routing number and account number, can be found on one of your checks.  As with checks, we will process your order only after we have received the payment and it has cleared your account - in about three business days.
 
Credit Terms and Purchase Orders  Municipalities and government agencies such as schools can send PO's on terms of net 30, however a credit application must be signed.  For all other entities, if you are interested in net 30 terms, please call us or email accounting@berls.com to request a credit application.  Terms will be granted only if approved by our accounting department, which can take a week or more.  Customers with terms cannot pay by credit card and must pay by check, ACH, or wire transfer.
 
Penalty Provisions  All customers who do not pay for their invoice within the terms of their account are subject to penalty interest payments.  A penalty interest payment of 1.5% per month is applicable on all late payments. Berl’s reports non-payments to credit agencies and reserves the right to take all legal action necessary in the event of late or non-payment, including re-possession of goods.


We appreciate your business!
Always feel free to contact Berl’s Commercial Supply with any questions that you might have. We look forward to helping you with your commercial fixtures.

Email: (Do not send to more than 1 email address or we will not receive.)

  sales@berls.com      For help placing an order, product information & availability, or to request a quote

  accounting@berls.com Accounting questions, W-9’s, invoices, A/P, A/R

  returns@berls.com Returns and warranty (returns must be preauthorized per our policies)

  parts@berls.com Parts and service questions and sales

  catalog@berls.com To add items to our product line.  Webmaster corrections and suggestions

  info@berls.com Other general inquiries