Shipping Policy
Thank you for your purchase from Restroom Direct. We carry a large stock of the products that we offer.  For in-stock orders that we receive before noon East Coast Time, we normally ship the same day.  After noon, we may ship the next day, but we always will do our best to expedite your order.


While we stock almost all of the items that we sell, there may be times that a unit must be custom-built  or purchased to your needs. If you have ordered something that is not available for immediate delivery, we will contact you before charging your credit card to discuss the timing.  Our customers are usually pleased with the speed of our service and the level of communication.

Customers who select express shipping can expect their in-stock product to ship the same business day, provided the order is received before 1:00 PM Eastern time. If this is not possible, we will not charge your credit card and will contact you immediately.  Express shipping will not deliver on Saturdays or holidays.  If you need Saturday delivery, please contact us.

Restroom Direct uses Fedex for most shipments. Our default receipt states that you will be receiving your order via Fedex. Note, however, that some orders may ship using different services such as UPS, USPS etc.  We may choose to drop-ship some orders directly from the manufacturer or a third party provider in order to best service you. 

Free Shipping
"Free shipping" applies only to the lower 48 US States or to the European Union in the case of products marked specifically for Europe.  We will not be able to honor free shipping codes that are used outside of these areas.

Shipments to Canada
If you order a product for shipment to Canada, the default shipping method shown will be Fedex International Economy.  Note, however, that we will ship using Fedex Ground or other similar method.  The shipping fees you pay include all of the costs to get your order to your door.  Not only do they pay the shipping costs, but they pay for all duties, taxes and customs brokerage fees.  For many of our products, the Canadian government charges a 6% duty as well as 5% for GST.  If you require expedited shipping or if we are unable to cover the cost of duties and taxes with shipping fees, we may require additional fees and will call you accordingly before moving forward with the shipment.

Payment Policy

All prices listed at Restroom Direct are in US Dollars.  If you are paying with a non-US credit card, the actual cost will depend on your bank's exchange rate. 

Payment is due at time of purchase.  We accept Master Card, Visa, Discover and American Express

You will also find an option on this website to pay by check.  If you choose that option, Restroom Direct will send the order as soon as your check has been received and cleared at our bank.  Wire transfer is an additional payment method that we accept.  Please call or email for instructions.

Terms

Your order is sold FOB-Origin.  We insure products in case of lost or damaged shipments and if there is a problem we will work to satisfy your expectations.  Ownership passes to you, the customer, at time of shipment.

Net 30 terms can be granted to customers who have been approved by our accounting department.  To be approved for terms, you must complete a credit application.  Please email sales@restroomdirect.com to receive a credit application. 

Penalty Provisions:  All customers who purchase on terms and do not pay their invoice on time are subject to penalty interest payments.  A penalty interest payment of 1.5% per month is applicable on late payments.

Restroom Direct reports non-payments to credit agencies and reserves the right to take all legal action necessary in the event of late or non-payment. 

We appreciate the business of all of our customers.  Always feel free to contact Restroom Direct at info@restroomdirect.com with any questions that you might have. We look forward to helping you with your restroom equipment needs.

                     

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