Shipping Policy
Thank you for your purchase from Restroom Direct. We carry a large stock of the products that we offer.  For in-stock orders, we ship the same day that we receive the order.  Orders received after 1:00 PM (Eastern) may ship the next day, but normally still ship same day.  Please call if you want to guarantee that you shipment goes out the same day.  We can normally do this up to 4:30 PM.   Shipping times such as overnight and 2nd day are for business days only.  Weekends and holidays are not counted and your product is normally not delivered on Saturdays unless specifically requested (for additional cost.)
 
 
While we stock almost all of the items that we sell, there may be times that a unit must be custom-built or purchased to your needs. If you have ordered something that is not available for immediate delivery, we will contact you to discuss the timing.  Our customers are usually pleased with the speed of our service and the level of communication. 
 
Restroom Direct uses Fedex for most shipments. Our default receipt states that you will be receiving your order via Fedex. Note, however, that some orders may ship using different services such as UPS, USPS etc.  We may choose to drop-ship some orders directly from the manufacturer or a third party provider in order to best service you. 

We require that all home shipments with a value over $200 are signed for by a person.  All business shipments of any value must be signed for. If you are not on location to sign for a package, it is your responsibility to work with the delivery company to arrange for re-delivery or you can call us to have it shipped to a Fedex location for pickup there - if that is an option.  

The terms of our sales are FOB, origin, meaning that ownership passes to the customer at the time of shipment. 

All prices listed at Restroom Direct are in US Dollars.

Credit cards
We accept Master Card, Visa, Discover and American Express.  If you are paying with a non-US credit card, the actual cost will depend on your bank's exchange rate.  (However, we may require a wire transfer for foreign transactions.)

PayPal
Paypal is accepted.  Please call or email for instructions. 

Wire Transfers
Please call or email info@restroomdirect.com for wire transfer instructions.  
 
Cheque
When you check out at Restroom Direct, you will find an option to pay by check.  If you choose that option, Restroom Direct will send the order as soon as your check has been received and cleared at our bank.  Please mail the check with a copy of your order. 
 
Credit Terms and Purchase Orders
We accept PO's from municipalities and government agencies such as schools on terms of net 30.  You must sign a credit application.  If approved by our accounting office, we may also grant terms of net 30 to customers who complete and sign a credit application. Please email info@restroomdirect.com to receive a credit application.  All customers with terms must pay by check or wire transfer.
 
Penalty Provisions:  All customers who purchase on terms and do not pay their invoice on time are subject to penalty interest payments.  A penalty interest payment of 1.5% per month is applicable on late payments.

Restroom Direct reports non-payments to credit agencies and reserves the right to take all legal action necessary in the event of late or non-payment.